Website Help & Tips

  • Special Order items are denoted by an asterisk (*) after the item number as well as the Vendors (LoveUrns® Special Order & Pacific Urns®). Any products purchased by these two vendors or with an asterisk (*) after the product item number do NOT count towards the $250 FREE Shipping trigger.
  • If you have purchased over $250 of items and reach the shipping part of the checkout process and see a shipping charge you don't have enough 'Regular Stock' items in your cart to qualify for the FREE Shipping trigger. You will be able to see this by looking for the asterisk (*) on any item number of product(s) you have in your cart listed on the right side of your checkout page. To qualify for FREE Shipping, simply continue shopping and add more Regular Stock items to your cart to qualify for the $250 trigger. 
  • On product pages you can use the 'Browse by' drop down menu to narrow down your products by 'Color', 'Theme' or 'Regular Stock vs. Special Order' items. This will make it easier for you to find the perfect item for your family or to narrow down the products on your screen to 'Regular Stock' to top up your order to qualify for the FREE Shipping $250 trigger.
  • Use the 'Search' bar on the top right of the site if you are looking for a specific item or keyword within an item. This will narrow down the amount of items you will have to browse through. For example: Search "Heart"
  • The 'Search' page on the bottom of the website under the 'Links' heading does the same thing that the 'Search' bar on the top right of the site does.
  • Use the 'View All Products' page on the bottom of the website under the 'Links' heading to view our entire collection of products. This is extremely useful when you want to use the 'Browse by' feature to narrow down your search to specific Colors, Themes or Regular vs. Special Order items.
  • When you purchase selected items you will be given a Bundle & Save offer on companion products that complete a set or collection of matching urns. For example: If you purchase an adult urn, you will be given the option of purchasing the matching keepsake(s) and tealight urn for a discount of 5% off the entire bundle of items. There is no limit to how many 'Bundles' you may purchase. The 5% discount applies to one or multiple bundles purchased.
  • commemorate.com is a wholesale site and all pricing is locked from view unless an online account is created and we verify the account holder as a Funeral Service Provider. Feel free to have your families browse our site at home or at your selection room without fear of them being able to view pricing. Please make sure you are logged OUT of your account if they are using your computer as prices will remain in view as long as you are logged IN to your account. To log OUT, go to the menu at the very top of the website.
  • If you are shopping online and do not checkout, your items in your cart will remain in your cart and we will send you a 'reminder' email 24 hours later to let you know you have not finished your shopping.
  • You will receive an email notification upon placing an order to confirm we have received it. Once your order has been shipped, you will receive another notification with tracking information and further 'real-time' notifications throughout the shipping process until your order has been successfully delivered!